MACK Solutions is a Service Culture and Staffing Firm that has over 50 years of combined experience within the hospitality industry. Our focus is to provide hotels the opportunity to retain its valuable staff and reduce expenses while maintaining a quality service culture. MACK Solutions can offer payroll services, on-site training according to brand standards and on-site management to focus on quality service levels. We also have a pool of highly skilled individuals available to meet the needs of our clients
How we do it?
Based in New Orleans and Houston, MACK Solutions attracts a higher caliber of staff by working directly with young professionals enrolled in the Hotel, Restaurant and Tourism programs at prestigious universities such as Tulane, Loyola, University of New Orleans, Texas Southern, University of Houston and Rice. Partnering with employees who have chosen a career path in hospitality allows us to provide you with a staff which recognizes that your hotel’s success is directly related to their own. In addition, MACK Solutions is actively involved with community outreach and career fairs to attract and qualify full, part-time and seasonal local workers for every aspect of running your property.
Why us?
MACK Solutions is different from other recruitment firms in that we integrate your hotel’s brand standards with our thorough screening process to identify proficient, local residents who understand your city’s culture and support your hotel’s business goals. Having offices located within the community enhances the flexibility of MACK Solutions to adapt to the seasonal or event-based service requirements of different neighborhoods. As an onsite partner, regularly scheduled quality-control checks assure consistent performance levels and promptly resolved employment conflicts.
Just like you, we know that providing top-notch service is the key to establishing long-term business success. In fact, MACK Solutions assures you a positive change in your service culture. Your success is our success – Your business is our business.
